Hello!
We came home on Sunday (read 14th of August) after a long day of cancelled flights, missed flights and troubles with our bags! Let me tell the story.
We were supposed to start our travels from Brussels on Saturday, by going to Copenhagen during the evening and having layover there, but when we got to the airport and waiting for our flight (having checked in our bags and everything), we see, with 20 minutes to go before the gate opens, that the flight to Copenhagen has been cancelled!
So we get to the flight desk, which says that we have to get our bags, and go to the ticketing desk, so we could have our flight rebooked.
We came home on Sunday (read 14th of August) after a long day of cancelled flights, missed flights and troubles with our bags! Let me tell the story.
We were supposed to start our travels from Brussels on Saturday, by going to Copenhagen during the evening and having layover there, but when we got to the airport and waiting for our flight (having checked in our bags and everything), we see, with 20 minutes to go before the gate opens, that the flight to Copenhagen has been cancelled!
So we get to the flight desk, which says that we have to get our bags, and go to the ticketing desk, so we could have our flight rebooked.
We grabbed our bags and went to the desk, which rebooked us to fly to Berlin, and later on to Stockholm and Umeå.
We noticed that we had little time in Arlanda, just 45minutes between landing from Berlin and getting to our domestic flight to Umeå. We noticed we had three different companies during this trip, Brussels Airlines to Berlin, AirBerlin to Stockholm and SAS to Umeå.
When we checked in our bags in Brussels, we only got the boarding pass to Berlin, while the bags would go all the way, according to the tags, and we asked why we got just one boarding pass, and got the answer that Brussels airlines doesn´t have a check in deal with AirBerlin, so we had to get another Boarding pass in Berlin.
The flight to Berlin went good, and we went in line to get our boarding pass to Stockholm, and the lady at the desk went "- Where´s the bags?", which we responded "- the tags said the bags goes all the way", which the lady at the desk grudgingly checked in the bags as well.
We noticed that we had little time in Arlanda, just 45minutes between landing from Berlin and getting to our domestic flight to Umeå. We noticed we had three different companies during this trip, Brussels Airlines to Berlin, AirBerlin to Stockholm and SAS to Umeå.
When we checked in our bags in Brussels, we only got the boarding pass to Berlin, while the bags would go all the way, according to the tags, and we asked why we got just one boarding pass, and got the answer that Brussels airlines doesn´t have a check in deal with AirBerlin, so we had to get another Boarding pass in Berlin.
The flight to Berlin went good, and we went in line to get our boarding pass to Stockholm, and the lady at the desk went "- Where´s the bags?", which we responded "- the tags said the bags goes all the way", which the lady at the desk grudgingly checked in the bags as well.
We got our Boarding pass, which said only to Stockholm, which made me suspicious, and when we get to our gate, we see that it´s over 20 minutes late (remember we only had 45min between our flights in Stockholm), and I thought that we are going to miss our connecting flight to Umeå. When we landed in Stockholm, my thoughts were correct as we missed the check in and missed our flights to Umeå. We talked to SAS on what we were going to do. They sent us to AirBerlin, as they were late, and we went to Terminal 2 (as we landed there, and domestic flights are in Terminal 4) and talked to AirBerlin, which said it was SAS problem, but they were decent enough to call SAS and got us to the next available flight to Umeå at 17.45.
We go back to terminal 4 and get our Boarding passes for the flight, and wondered what will happen to our bags, as they were checked in all the way. SAS told us that they didn´t have a check in deal with AirBerlin either, and if we wouldn´t miss our flight, we still had to grab our bags and check them in again, and since we missed our flight, we had time and go grab our bags and checked them in again, which means that we had to go back to Terminal 2 and get them to Terminal 4 and check them in again (imagine doing that and go through security in 45 minutes?).
After everything is settled we had over 1.5 hours to kill, so I changed some currency to swedish kronors. And later on, we went through security and got to our flight, which finally went on time, and we finally got home and got our bags on time!
We go back to terminal 4 and get our Boarding passes for the flight, and wondered what will happen to our bags, as they were checked in all the way. SAS told us that they didn´t have a check in deal with AirBerlin either, and if we wouldn´t miss our flight, we still had to grab our bags and check them in again, and since we missed our flight, we had time and go grab our bags and checked them in again, which means that we had to go back to Terminal 2 and get them to Terminal 4 and check them in again (imagine doing that and go through security in 45 minutes?).
After everything is settled we had over 1.5 hours to kill, so I changed some currency to swedish kronors. And later on, we went through security and got to our flight, which finally went on time, and we finally got home and got our bags on time!
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